Updated 18 October 2026
One-Year Replacement Warranty
Replacement cover is available on eligible products, subject to the warranty terms for the specific model and written quotation. Confirm eligibility, coverage period, exclusions, claim requirements and the responsible supplying entity before ordering. This is not a blanket replacement promise covering every catalogue item.
Installation, training and product support
Installation, training, service support and account coordination depend on the product, location and agreed scope. Ask our team which services are included and whether any charges, lead times or partner arrangements apply. A 24/7 support channel does not imply an immediate on-site visit or a guaranteed resolution time.
Request support
Share the product model, order reference, purchase date and issue description. Avoid including passwords or patient information. Our team will explain the next steps under the applicable warranty or service terms.
Written terms and your rights
Your quotation, invoice and product warranty documents determine the agreed commercial scope. Nothing here limits rights that cannot be excluded under applicable law. For general sales information, see our Terms of Service.